![]() While this process is a bit more inconvenient than simply buying online, it’s not the worst thing in the world to have a representative talk us through the plans, phone options, and more, so we have a completely transparent explanation of what we’re paying for. Because of age verification, we needed to speak to an agent to get the plan we wanted. The downside of T-Mobile’s 55 and older plans, however, is they can’t be purchased online without the help of a customer service representative. The company features both prominent phone numbers as well as a live online chat to get in touch with a representative. ![]() In our interactions with the company, their customer support team is always friendly and conversational, and they have a firm understanding of their plans which helps them answer any questions. One area in which T-Mobile especially excels is their customer service, which also helps in the buying process. Luckily, T-Mobile’s offerings are limited to wireless, which, while still somewhat complicated, take additional guesswork out of the proceedings. Furthermore, with so many product offerings, companies try to sell new customers on bundled services, and it can be confusing to know if we were getting a competitive price or if we were being upsold on services we didn’t need. This seems counterintuitive, but when shopping with Verizon or AT&T-companies with home-based services like internet, cable, and landline-navigating the different products can be complicated. ![]() ![]()
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